Brightline PR doubled media output without hiring

Technology PR · 12-person agency · Engaged for 14 months

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The Challenge

Great clients, buried account managers

Brightline's account managers were spending nearly half their week on media-list building, coverage tracking, and monthly reports — work that mattered, but kept them from pitching and strategy. Hiring a junior felt slow and expensive for work that came in waves.

PR team reviewing coverage secured with assistant support
The Approach

A research pod behind every account

We placed two dedicated assistants with Brightline: one owning media research and list-building, the other owning coverage tracking and client reporting. Both trained on the agency's tools in kick-start week and supervised by an Orbitaide team lead.

1

List Engine

Fresh, verified media lists per campaign — beat, outlet, and contact checked.

2

Coverage Radar

Daily monitoring with clips logged, linked, and summarized for clients.

3

Report Factory

Monthly reports assembled to the agency's template, on time.

4

Pitch Support

Research packets and follow-up tracking behind every outreach wave.

The Outcome

Twice the coverage, same headcount

Within two quarters, account managers had reclaimed roughly 15 hours a week each. Pitch volume doubled, reports went out early, and the agency took on three new retainers without hiring.

2×

Media Coverage Per Quarter

Measured across comparable client rosters before and after the engagement.

Coverage reports and charts prepared by the assistant team

Running an agency on overloaded account managers?

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